Delivery Information

FREE SHIPPING WHEN YOU SPEND $200 OR MORE

Bestoke Design Collections offers our online shoppers  FREE SHIPPING when you spend $200 or more. This will be calculated automatically at checkout when your order reaches $200 value. For orders under $200, the shipping fee is charged based on weight and the fee will be added at checkout.

(Please keep in mind that this offer is subject to change at any time at the discretion of Bestoke Design).  

DELIVERY TIME FRAME

5 - 30 Business days (from the date of dispatch)

DO YOU DELIVER ON WEEKENDS OR PUBLIC HOLIDAYS

We only deliver your products on business days (Monday-Friday, excluding public holidays).  

MY ORDER HAS NOT ARRIVED

Our apologies that you haven’t received your order yet. If your order has been dispatched (meaning you have received a shipping notification e-mail and tracking number), please contact us by e-mail info@bestokedesign.com

We can then contact our courier and follow up on your order. We will contact you with an update. In this case, Bestoke Design is not liable for any loss or damage resulting from late delivery.

Bestoke Design will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.  

WHAT HAPPENS IF MY ORDER ARRIVES AND IT"S NOT RIGHT OR DAMAGED?

We are only to happy to help. Please read our Exchange & Returns policy if you need to exchange & return and/or receive a refund for your items.